Try it free for 14 days
New customers can try WaiterAid free of charge for 14 days.
Restaurant booking system
Welcome more guests with a smarter booking system
Manage bookings, tables, seatings and guests in a system built for the reality of running a restaurant.
- Bookings and waiting list
- Smart table planning
- AI that answers phone calls and emails
- Guest register and CRM
- Prepayment and booking guarantee
1,300+
restaurant customers
20+ years
developed with restaurants
24/7
customer support
BokaBord
bookable landing page and marketing
ADVANCED YET SIMPLE
Built for the reality of running a restaurant
WaiterAid's booking system has been developed together with restaurants for over 20 years. The result is an easy-to-use system that can still adapt to a complex operation.
Optimise the restaurant
Fit in more guests
Adjust seatings, tables and booking rules to make better use of the restaurant's capacity.
Local support
Help around the clock
Our support team is available 24/7 – even when the restaurant is closed.
Transparent pricing
No hidden fees
Choose the package and add-ons that suit the restaurant and see clearly what they cost.
A booking widget
guests already recognise
Our booking widget is a familiar sight on Swedish restaurant websites – most guests have already booked a table in it before. A familiar flow feels safe for the guest and means fewer drop-offs and more completed bookings.
Table planning
Use every table better
Plan tables, seatings and table combinations based on how the restaurant actually works. With the right settings, more guests can be seated even when it first looks fully booked.
- Adapt seatings by day and time
- Control table combinations and placement
- Optimise the margin between bookings
- Fit in more parties with short seatings
FLOOR PLAN · DINING ROOM
Table 1
2 guestsBooked 6:00 PM
Table 2
4 guestsBooked 7:00 PM
Table 3
2 guestsFree
Table 4
6 guestsBooked 7:30 PM
Table 5
4 guestsFree
Table 6+7
10 guestsCombined 8:00 PM
Automatic waiting list
Fill tables that become free
When a booking is cancelled, WaiterAid can offer the slot to guests on the waiting list. This reduces manual work and helps the restaurant refill available capacity.
- Capture demand when fully booked
- Refill tables after cancellations
- Reduce the risk of empty tables
- Give the guest a faster answer
Guest register & CRM
Get to know your guests over time
Gather visit history, preferences, allergies and notes in the guest profile. The information follows the booking and helps staff deliver a better experience.
- Guest profiles with visit history
- Allergies and preferences in the booking
- Automatic flags and tags
- Segmentation for targeted communication
GUEST PROFILE
Maria Sjöberg
Returning guest · 14 visits
Gluten-freeWindow tableWine enthusiastVIP
12 Aug 2026
Table 4 · 2 guests · 7:00 PM
3 May 2026
Table 7 · 4 guests · 6:30 PM
Payment & booking guarantee
Secure the booking from the start
Use a credit card guarantee or prepayment for popular seatings, events and special menus. This creates more secure bookings and reduces the risk of lost revenue.
- Credit card guarantee
- Prepayment and products
- Clear booking terms
- Option to collect invoice details
BOOKING · NEW YEAR'S MENU
1. Booking terms
Cancellation up to 24 hours before the visit.
2. Card guarantee
The card is registered as a guarantee – no payment is taken now.
3. Booking confirmed
4 guests · 7:00 PM · confirmation sent
Upselling
Increase the value of every booking
Sell gift cards, activities, offers and products directly alongside the booking. You can also manage larger parties and take-away in WaiterAid's booking system.
- Gift cards and offers
- Activities and experiences
- Larger parties
- Take-away and pre-orders
ADD TO THE BOOKING
Welcome drink
€13
Wine pairing
€53
Gift card
From €45
Add-ons are added directly to the guest's booking.
Never miss a booking – AI answers phone and email
When the team is in the middle of service, WaiterAid's AI takes care of calls and emails. The guest gets an instant answer, the booking lands in the system, and the restaurant avoids missed requests.
- AI answers the phone when no one has time
- Booking requests by email are handled automatically
- Common questions about hours, menu and allergies are answered
- Everything lands directly in the booking system
App & Integrations
An app your staff will actually enjoy working with
Far from all booking systems have a proper app. WaiterAid does – and it's one of the features our restaurants appreciate the most. Your floor staff won't need to return to the computer to keep track of the evening.
The entire floor plan in your pocket
See bookings, sittings, and table statuses in real time – no matter where you are in the restaurant.
Take bookings on the go
Add, move, or change a booking directly on your mobile while the guest is in front of you.
Guest info when it's needed
Allergies, notes, and booking history are available in the app before every service.
Always synced with the system
Everything done in the app is updated directly in WaiterAid – and vice versa.
Integrations
Connect WaiterAid with your other systems
Less administration and better overview – from booking to payment and analysis.
POS systems
From booking to payment
Let information about bookings, guests, and payments flow between WaiterAid and the POS.
- Booking information directly in the POS
- The guest's previous bills and spend in WaiterAid
- Feedback when a table has paid
Functionality varies between systems.
Staff systems
Plan around the booking situation
See the number of booked guests and arrival times directly in the schedule – with a link to the right day in WaiterAid.
Analytics
Understand the whole guest journey
Guestrix collects data from WaiterAid and the POS to give a clearer picture of guests, bookings, and sales.
- Connect bookings to receipt data
- Track visits and consumption
- Create segments for analysis and marketing
Is your system missing?
Contact us and we'll look into the possibilities.
Why WaiterAid?
No hidden fees. Support that actually answers. And with BokaBord – Sweden's largest portal for finding and booking available tables – you get visibility to new guests as well.
WaiterAid has grown together with Swedish restaurants for 20 years, with a single goal: to make the restaurant's daily life easier and improve occupancy. The result is a booking system built around the reality of restaurants – and we keep building it together with you.
Try it risk-free
Try it free for 14 days
Get started right away with the full system
Access to the entire system
During the trial you can run the full system, giving you a real feel for all the smart features.
Connect your restaurant to BokaBord
BokaBord is Sweden's leading booking portal. Make sure your page is filled with relevant information.
Want to see the booking system in action?
Book a meeting and we'll show you how WaiterAid's booking system fits into your restaurant's day-to-day.