Never miss a booking again
WaiterAI is WaiterAid's new AI assistant. It answers the phone and your inbox while the team is in service, closed or fully booked – and turns requests into bookings directly in WaiterAid.
WaiterAid is your booking system. WaiterAI is the assistant that answers for you.
THE CHALLENGE
Most missed bookings happen when nobody can answer
During service, after closing and in the middle of the lunch rush, guests still call. WaiterAI makes sure they get an answer.
Unanswered calls
The phone rings mid-service and the guest books somewhere else instead.
Emails left waiting
Requests for large parties and events never get answered in time.
Repeat questions
The same questions about menu, allergies and parking take time away from guests in the room.
Evenings and weekends
Guests plan when the restaurant is closed – and nobody is there to reply.
WHAT WAITERAI DOES
An assistant that knows restaurant life
Takes bookings
New bookings, changes and cancellations by phone and email.
Answers common questions
Opening hours, menu, allergies, high chairs, parking and directions.
Handles large parties
Collects the details for groups and events and passes them to the team.
Fills the waiting list
Offers alternative times when the requested slot is full.
Speaks several languages
Meets the guest in their language in the same conversation.
Hands over when needed
Transfers the call or flags the request when a human adds more value.
YOU'RE IN CONTROL
You set the rules – WaiterAI sticks to them
WaiterAI works from your own settings in WaiterAid: seating times, table plan, capacity and which questions the assistant is allowed to handle. You decide when it's on – always, only during service or only outside opening hours.
- Follows your booking rules in WaiterAid
- You choose the tone of voice and what may be answered
- Every call and email is logged and can be reviewed
- Can be switched on and off at any time
HOW IT WORKS
From request to booking – without picking up the phone
- 01
The guest gets in touch
The call or email arrives at your usual number and address.
- 02
WaiterAI answers
The assistant replies right away, in your restaurant's tone of voice.
- 03
The right times are offered
WaiterAI reads availability and table rules in WaiterAid and only offers what can actually be booked.
- 04
The booking lands in WaiterAid
Booking, guest notes and allergies go straight into the table plan. The team does nothing.
FAQ
Questions about WaiterAI
- What is the difference between WaiterAid and WaiterAI?
- WaiterAid is your booking system – table plan, seatings, guest register and rules. WaiterAI is the new AI assistant that answers calls and emails and creates the bookings for you in WaiterAid.
- Do we need a new phone number?
- No. We connect WaiterAI to your existing number and email address. You choose whether it answers immediately or only when nobody picks up.
- Can the guest tell it's an AI?
- WaiterAI introduces itself as the restaurant's assistant and is always clear that it is digital. The tone is adapted to your restaurant.
- What happens with questions WaiterAI can't answer?
- The call is transferred or the request is flagged to the team with a summary, so nothing falls through the cracks.
Ready to grow your restaurant?
We'll show you how WaiterAid can help you attract more guests and simplify operations.